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Welcome to Telco, here are the things you need to know & do to get started

Learning About Internet Connectivity - In Class Review 

Learning How To Use Timesheets and reporting in Odoo 

This training will equip you with a comprehensive understanding of SOP-FIN-002: Customer Disconnections, focusing specifically on SLA internet customers (Gold, Bronze, and Silver tiers) who are disconnected due to non-payment.

You'll learn the standardized process for managing customer disconnections, from the initial invoice dispatch and grace period to the final disconnection execution and reconnection policies. We'll cover crucial quality assurance requirements, including account reconciliation and proper documentation of payment follow-up efforts.

The training will also detail the roles and responsibilities of all involved parties, from Account Managers to the Finance Director, ensuring clarity on who does what at each stage. We'll examine special conditions for Platinum customers and the process for handling payment plans and other special reconnection arrangements.

Finally, we'll review key performance indicators (KPIs) and the monitoring and compliance procedures to ensure adherence to this critical policy, ultimately promoting fair customer treatment and efficient operations.

Our training will focus on two critical areas that support both effective management and a healthy, productive workplace.

First, we will cover the Disciplinary Project Plan — a step-by-step framework for handling workplace incidents fairly, consistently, and legally. You’ll learn how to report, investigate, and resolve issues while protecting both the organization and employees.

Second, we will explore Intentional Investment in the Employee/Employer Relationship. This is about moving beyond transactional interactions to building a long-term, mutually beneficial partnership. We’ll discuss how managers can support growth, engagement, and wellbeing, and how employees can actively contribute to their development and alignment with organizational goals.

By the end of this session, you will have the knowledge and tools to apply the disciplinary process effectively while nurturing a culture of trust, engagement, and long-term success."