1ST LINE AGENT TRAINING -CSC

1ST LINE AGENT TRAINING -CSC

Join this Course

Responsible	Ntando Barbara Davis
Last Update	15/09/2025
Completion Time	8 hours 51 minutes
Members	12

Course
Reviews

- DAY 1 - 1st Line CSC Ticket Triage
  
  Preview
- DAY 2 - Billing & Sales Ticket Triage
- DAY 3 - Password Changes - SSID & TPLink Changes
- DAY 4 - Availability Graphs and Usage Graphs Training
- DAY 5 - Connected Devices - Whitelisting & Blacklisting
- DAY 6 - Checking Connected Devices
- Day 7 - CBZ Portal Tickets & Recap Whitelisting & Blacklisting
  
  Preview New
- DAY 8 - TROUBLESHOOTING Checklists For Different QOS Issues
  
  New
- Day 9- Help Desk Revamp + SLA Overview
  
  New