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1ST LINE AGENT TRAINING

1ST LINE AGENT TRAINING

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Responsible Ntando Barbara Davis
Last Update 05/09/2025
Completion Time 5 hours 8 minutes
Members 2
    • DAY 1 - 1st Line CSC Ticket Triage
      Preview
    • DAY 2 - Billing & Sales Ticket Triage
      New
    • DAY 3 - Password Changes - SSID & TPLink Changes
      New
    • DAY 4 - Availability Graphs and Usage Graphs Training
      New
    • DAY 5 - Connected Devices - Whitelisting & Blacklisting
      New